*[Additional Sale] From 10:00 AM on Wednesday, November 13th to 8:00 PM on Tuesday, November 19th, a lottery sale will be held exclusively for MI Card members at the Mitsukoshi Isetan Online Store. ►Click here for details

From Wednesday, October 2nd to Sunday, October 6th at 8 PM, we will be holding a lottery sale exclusively for MI Card members. Please be sure to check the details below before applying.

• Application Requirements
  MI Card Members
  ・You must be a "Mitsukoshi Isetan WEB Member" and have registered your MI Card Plus information.
  Please complete your registration before applying for the lottery.

From applying for the lottery prize to delivery after winning.

Applications for the lottery have closed.

Starting October 12, 2024 (Saturday), we will notify you of the results (whether you were selected or not) via email.
*Please configure your computer or smartphone to receive emails from the domain "@isetanmitsukoshi.co.jp" from Mitsukoshi Isetan.
*We are unable to answer inquiries regarding the results of the lottery. Thank you for your understanding.
If you win, payment will be processed automatically. If you lose, your entry will be automatically canceled.
*Depending on the status of your card usage at the time of payment processing, your order may be cancelled.

Products are scheduled to be shipped sequentially starting from October 14th, 2024 (Monday/National Holiday).
* We cannot accept requests for specific delivery dates or gift wrapping.
*Please note that due to various circumstances, there may be delays in shipping your order.

Please be sure to check before ordering.

■Regarding applications for the lottery
If the application process is not completed within the application period, the application will be invalid.
・Each person may apply for only one item per project.
You can apply for each of the five Unknown Products lottery projects up to a maximum of five times (one entry for each project), but you can only win one item per person.
We will send you an email with the results of the lottery for each project. (We will contact you with the results up to 5 times.)
- This item cannot be ordered together with other products or other lottery entries.
If you apply for the same product multiple times, or if any other fraudulent activity is detected in your application, you will be disqualified.
Cancellations after registration are not accepted.
Depending on your card usage history, your application may be invalidated.

■Regarding purchases of prizes won in the lottery
If we cannot confirm that the purchase was made by the Mitsukoshi Isetan WEB member themselves, or if there is suspicion of resale or fraudulent purchase, we may cancel the order.
・We generally do not accept cancellations due to customer reasons after payment has been made.
・You may receive a bill from your credit card company before your product is delivered.

■Regarding the delivery of lottery prizes
Standard shipping may take up to two weeks for delivery.
・We cannot deliver to islands or remote islands.
・An additional shipping fee will be charged for delivery (flat rate nationwide: 660 0yen (tax included)).
*Shipping fees were revised on October 2nd, 2023 (Monday). Click here for details .
We cannot accept returns after delivery except for defective products.
For inquiries regarding delivery (such as problems with the product upon arrival or the product not being delivered), please contact us here .

■ About the products you will receive
Due to the nature of the material, there may be some fading, uneven coloring, wrinkles, scratches, small black spots, and slight individual differences in color.
Please note that you cannot choose the specific item you receive.

■ About this project in general
- Items that were previously sold via lottery may be offered again through lottery or general sale at stores or online.
・For other FAQs regarding the Mitsukoshi Isetan online store, please see here .