From 10:00 AM on Wednesday, November 13th to 8:00 PM on Tuesday, November 19th, we will be holding a lottery sale exclusively for MI Card members. Please be sure to check the details below before applying.

• Application Requirements
  MI Card Members
  ・You must be a "Mitsukoshi Isetan WEB Member" and have registered your MI Card Plus information.
  Please complete your registration before applying for the lottery.

From applying for the lottery prize to delivery after winning.

 Log in to your Mitsukoshi Isetan WEB membership
*If you are not yet a registered member, please register here .
*In addition to your MI Card information, please enter your membership information (name, gender, date of birth, postal code, address, and telephone number) when applying.
*For more details, please see "Confirm/Change Member Information" .

[For customers who do not have an MI Card Plus]
To enter the lottery, you must complete the online application for MI Card Plus.

►Click here to apply for a new MI Card Plus
(On the next page, you will find buttons for registering as a Mitsukoshi Isetan WEB member and logging in. Please select one and proceed with the procedure.)

*Please note that if you apply for new membership through a URL other than the one listed above, you will not be eligible for the lottery.
*After applying via the URL above and completing the review process, you will be able to add items to your shopping cart as an MI Card member.
(You can make payments using methods other than MI Card Plus until your card arrives.)
*Please note that we may not be able to fulfill your application request after reviewing it.
*It takes approximately 1 to 10 days from application to arrival of the card (up to 3 weeks depending on the review process).
*Purchases made using other credit cards, etc., before you receive your card are also eligible for point rewards.

[For customers who have an MI Card Plus]
To apply for the lottery, you must link and register your MI Card Plus information (a credit card that earns 5%, 8%, or 10% points when used at Mitsukoshi Isetan Group department stores) via "Link MI Card" in My Page.
Please refer to this page for instructions on how to register within your My Page.
*Please complete your registration before applying for the lottery.

After adding the item to your cart and completing your order, you will receive an automated email titled "Order Confirmation for Lottery Sale Item." Please check your email.
*Please configure your computer or smartphone to receive emails from the domain "@isetanmitsukoshi.co.jp" from Mitsukoshi Isetan.
*There is a possibility that the email may have been mistakenly filtered into your spam folder.
*You can also check your order history on My Page.

Starting November 26, 2024 (Tuesday), we will notify you of the results (whether you were selected or not) via email.
*Please configure your computer or smartphone to receive emails from the domain "@isetanmitsukoshi.co.jp" from Mitsukoshi Isetan.
*We are unable to answer inquiries regarding the results of the lottery. Thank you for your understanding.
If you win, payment will be processed automatically. If you lose, your entry will be automatically canceled.
*Depending on the status of your card usage at the time of payment processing, your order may be cancelled.

Products are scheduled to be shipped sequentially from late March 2025 onwards.
* We cannot accept requests for specific delivery dates or gift wrapping.
*Please note that due to various circumstances, there may be delays in shipping your order.

Please be sure to check before ordering.

■Regarding applications for the lottery
If the application process is not completed within the application period, the application will be invalid.
・Each person may apply for only one item per project.
You can apply for each of the five Unknown Products lottery projects up to a maximum of five times (one entry for each project), but you can only win one item per person.
We will send you an email with the results of the lottery for each project. (We will contact you with the results up to 5 times.)
- This item cannot be ordered together with other products or other lottery entries.
If you apply for the same product multiple times, or if any other fraudulent activity is detected in your application, you will be disqualified.
Cancellations after registration are not accepted.
Depending on your card usage history, your application may be invalidated.

■Regarding purchases of prizes won in the lottery
If we cannot confirm that the purchase was made by the Mitsukoshi Isetan WEB member themselves, or if there is suspicion of resale or fraudulent purchase, we may cancel the order.
・We generally do not accept cancellations due to customer reasons after payment has been made.
・You may receive a bill from your credit card company before your product is delivered.

■Regarding the delivery of lottery prizes
Standard shipping may take up to two weeks for delivery.
・We cannot deliver to islands or remote islands.
・An additional shipping fee will be charged for delivery (flat rate nationwide: 660 0yen (tax included)).
*Shipping fees were revised on October 2nd, 2023 (Monday). Click here for details .
We cannot accept returns after delivery except for defective products.
For inquiries regarding delivery (such as problems with the product upon arrival or the product not being delivered), please contact us here .

■ About the products you will receive
Due to the nature of the material, there may be some fading, uneven coloring, wrinkles, scratches, small black spots, and slight individual differences in color.
Please note that you cannot choose the specific item you receive.

■ About this project in general
- Items that were previously sold via lottery may be offered again through lottery or general sale at stores or online.
・For other FAQs regarding the Mitsukoshi Isetan online store, please see here .