■ Requests regarding admission

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Your entry time will be notified by email after the lottery on PassMarket.
Customers who have been selected in advance by lottery should bring a photo ID and a smartphone with them when they visit.
(Please bring one of the following: driver's license, passport, resident registration card with photo, special permanent resident certificate, residence status card, student ID with photo, My Number card, or disability certificate.)
Please note that we cannot accept expired identification documents, copies or photographs of such documents, or multiple identification documents without a photograph.
Please arrive at the designated location by the scheduled time. If you are late for your appointment, your reservation will be invalidated, regardless of the reason.
• Your admission ticket will be displayed on your smartphone. Please show your admission ticket upon arrival.
Please note that screenshots of the screen will not be accepted.
We will verify that the name on your application matches the name on your photo ID before selling you the tickets. Please note that those who do not have a photo ID for identity verification will not be admitted.
・In order to prevent the spread of COVID-19, we are restricting access to entrances and exits.
・In order to prevent overcrowding inside the building and to help prevent the spread of COVID-19, we may implement entry restrictions. Please allow ample time for your visit.

■ Requests regarding your purchase

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・Entry and purchases will be limited to the customer who was selected in the lottery. Please note that lending or borrowing of the winning customer's smartphone is prohibited. If this is discovered, both customers will be refused service.
・Purchases are limited to the customer who was selected in the lottery. Please note that we will not accept credit card use or payments from anyone other than the winning customer.
If this is discovered, we reserve the right to refuse your purchase.
Please note that due to limited stock, we may not be able to fulfill your order. We appreciate your understanding.
・Each customer is limited to purchasing only one item.
Depending on the crowd situation on the day, we may limit the time you can spend shopping.
Please note that we are unable to accept reservations, telephone orders, or cash-on-delivery orders.
*For more details, please ask a staff member on the day of the event.