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■ Requests regarding admission

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Your entry time will be notified by email after the lottery on PassMarket.
Customers who have been selected for admission through a pre-event lottery must bring a photo ID and a smartphone for identity verification on the day of the event.
(*Please bring one of the following: driver's license, passport, resident registration card with photo, special permanent resident certificate, residence status card, student ID with photo, My Number card, or disability certificate.)
Please note that we cannot accept expired identification documents, copies or photographs of such documents, or multiple identification documents without a photograph.
Please arrive at the designated location by the scheduled time. If you are late for your appointment, your reservation will be invalidated, regardless of the reason.
• Your admission ticket will be displayed on your smartphone. Please display your admission ticket before joining the queue.
Please note that screenshots of the screen will not be accepted.
・Entry will be granted only after verifying that the name on your application matches the name on your photo ID. Please note that those who do not have a photo ID for identity verification will not be admitted.


■ Requests regarding your purchase

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・Entry and purchases will be limited to the customer who was selected in the lottery. Please note that lending or borrowing of the winning customer's smartphone is prohibited. If this is discovered, both customers will be refused service.
・Purchases are limited to the customer who was selected in the lottery. Please note that we will not accept credit card use or payments from anyone other than the winning customer.
If this is discovered, we reserve the right to refuse your purchase.
・If there are many people wishing to purchase, there is a possibility that you may not be able to purchase even if you line up.
・We will limit the number of items you can purchase.
Depending on the crowd situation on the day, we may limit the time you can spend shopping.
Please note that we are unable to accept reservations, telephone orders, or cash-on-delivery orders.
Please note that quantities are limited, and we apologize if an item is out of stock.