Regarding admission on August 5th (Wed) and August 6th (Thu)

To alleviate congestion, we will be holding a pre-entry lottery online for admission on Wednesday, August 5th and Thursday, August 6th. If you wish to apply for the lottery, please check the requests via the link below and then register.

August 5th (Wed) & August 6th (Thu) ETRO Main Building 1st Floor The Stage Click here to enter the pre-admission lottery

Procedure Flow

- Lottery application starts: Thursday, July 16th, 10:00 AM - Lottery application deadline: Thursday, July 23rd, 8:00 PM - Lottery results will be announced: Wednesday, July 29th, 12:00 PM onwards - Free ticket acquisition deadline: Thursday, July 30th, 11:59 PM - Entry order will be announced: Friday, July 31st, 11:00 AM onwards *Please be sure to complete the procedures by each deadline. If you miss the deadline, you will not be eligible for the lottery or entry.
*Pre-registration for LivePocket is required to apply. Please see the page below for details.

Click here to learn how to use LivePocket.

*If you have set up domain-specific email filtering, please add "noreply@livepocket.jp" to your allowed senders list.

Requests regarding your purchase

• You may purchase only one item of the same design, including different sizes. (Different colors are permitted.)
Please note that some items are available in limited quantities, and we apologize if they are out of stock.
Due to anticipated crowds during the event period, please refrain from making inquiries about stock availability.
When taking photos or videos around The Stage on the 1st floor of the main building, please be considerate of other customers and avoid obstructing their passage.
Depending on the crowd situation on the day, we may limit the time you can spend shopping.
We do not offer reservations, telephone orders, Mitsukoshi Isetan web payment, or cash-on-delivery shipping.
Please note that repairs for items purchased at The Stage on the 1st floor of the main building will be handled at Men's Luxury/Etro on the 4th floor Isetan Shinjuku Store, Men's Building , or International Designers/Etro on the 3rd floor of the main building, starting August 12th (Wednesday).
We cannot accept returns or exchanges due to customer reasons.
Please note that the sales method may be changed without prior notice depending on the situation on the day.